Phishing FAQs


A. Online phishing (pronounced "fishing") is a method of identity theft that tricks you to reveal personal or financial information online. Phishers use phony Web sites or deceptive e-mail messages that mimic trusted businesses and brands in order to steal personally identifiable information such as usernames, passwords, credit card numbers, and billing information.
A. A Phishing scam will ask you for personal information. Any email that you receive from a reputable institution such as Bank AlJazira, eBay, Amazon, etc., will NEVER EVER ask you for your password or other personal information. A phishing email appears to come from Bank AlJazira or other organization asking you to take action of some sort e.g. update account information. It is the type of information that's being requested which should serve as a warning to you. Do not respond to the following:
  • Urgent requests for personal financial information.
  • Alarming statements that tell you to act immediately.
  • Requests for "restricted" information including usernames, passwords and Account numbers
  • Messages with an unusual From address or an unusual Reply-To address.
Bank AlJazira will never ask you for your username or password, or restricted data, through email, phone, text or other means.
A. You must do the following actions:
  • Do not respond to the email. 
  • Delete email without clicking any link in the message.
  • Never dial any phone number mentioned in the emails.
A. Bank AlJazira will never call you and ASK for your personal details. Such phone calls are NOT legitimate. In case of such a request, call AlJazira Phone and give them the Caller ID. Do not trust anyone even if they claim to be from Bank AlJazira.
A. Please do the following immediately:
  • Contact AlJazira Phone and tell them about the email and what sort of information you have entered. 
  • Follow AlJazira Phone personals instructions. 
  • Change the passwords or PINs on all your online accounts immediately.
A. Phishers do not target individuals, but send out thousands of scam emails to randomly generated email addresses, in the hope that just a few will be successful. They also search the web for valid addresses they can use, and swap this information with each other. If you have ever posted on an internet forum or published something on the web, there's a good chance your address is out there somewhere just waiting to be found. If you have fallen victim before, your address is normally added to a list of 'easy victims', and you are likely to then receive even more scams. "Forwarded" emails are also good source of email addresses. Spammers also start such email in hope to get list of live email address. Refrain from forwarding email or if it is necessary then remove all email address from the email before ending it.
A. Be defensive with your personal information. Bank AlJazira will never ask you, your personal information such as passwords, account numbers through emails. 
  • Be cautious about providing sensitive data in an e-mail message, instant message, or pop-up window. 
  • Be wary of clicking links in e-mail messages and instant messages. 
  • If you are going to visit any site where you intend to enter your account details or    similar, you should only go there by typing the site's address directly into the    browser address bar, not by clicking a link in an email. This is the only way to be sure you are visiting the real site and not some sort of spoof. 
  • Never give out your personal details.
A. No. Under no circumstances Bank AlJazira will ever request you to provide or confirm your ID and password via email. You should never divulge your Bank AlJazira password to anyone in any case.
A. Please do not enter any confidential information (user-ID / password) on any online resource except the designated pages for entering login and password even on the official Bank AlJazira site.
A. The official website of the Bank is provided in your account statements and other official communication from Bank AlJazira. Please do not enter any Account related Information, PIN Number or any other personal information on any site other than the Banks' official site. If in doubt about a site, please contact AlJazira Phone or your relationship manager to verify.
A. Please do not trust any site even if it bears the Bank AlJazira logo or looks and feels like the bank's website. You should only trust a site if you have entered the site address (provided by Bank AlJazira through an official communication e.g. a letter or your account statement) yourself in the address bar of your browser. If you have come to the site by clicking a link, please ensure that the site address (in the address bar of the browser) is the one provided by Bank AlJazira through official communication.