Complaint and Suggestions

 

We welcome your complaints and suggestions, kindly contact us on the following number:

Phone: +966 9 2000 6666

Mail: P.O. Box 6277 Jeddah 21442

Visit the complaint department in Riyadh Regional Office

Or by filling up the form below:

 

Fax: 011 431 5803

 

Email: shakwa@baj.com.sa

Then you will receive SMS through your mobile contains complaint reference No. and the expected period to be counseled from the date of receiving complaint.

Note: make sure the phone number you have associated with your account is up to date.

Your bank will reply to you within the expected period that mentioned on the SMS once you received the reference of the complaint.

More time may be needed by your bank to review your complaint if it’s related to (chargeback, insurance matters, property issues) your bank will reply to you within 45 working days or less of receiving your complaint) and also your bank will send you a holding reply that it is still reviewing your complaint.

You will receive call from bank staff to measure how satisfied are you in dealing with your complaint to close it.as a result you will get SMS (complaint has been closed).