Security Tips

  • Do not accept help from strangers at the ATM or when logging in to your online banking account 
  • Never disclose your password or one-time password to callers
  • Required updates to banking details should be done exclusively by you through Bank AlJazira branch, online banking and/or telephone banking
  • Click here for Phishing FAQs

  1. Memorize your PIN - never write it down anywhere

  2. Never disclose your PIN to any other person, including any additional cardholders, family members, bank staff or Police. Remember bank staff or Police will never ask for this information

  3. Do not choose a PIN that is easily associated with you eg. your birth date, phone number or parts of your card number

  4. Don't let anyone else see your PIN when you enter it at an ATM or POS terminal. This is called "shoulder surfing" and is the most common form of PIN disclosure

  5. If you become aware of, or suspect your card or your PIN has been lost, stolen or disclosed, you should notify us immediately. Call us on +966 9 2000 6666 or +96611 431 7474 or visit any Bank AlJazira Branch



  1. When using your card to purchase on-line, look for reputable Internet stores. If you are unsure, request more information from them about the company and the goods and services they are selling

  2. Check that the on-line merchant or store has a return and refunds policy

  3. Always use a secure browser connection when entering credit card details on-line. Check that a locked padlock or unbroken key symbol is shown in the bottom right of your browser window or the site has a URL that starts with "https"

  4. If you have to use a password to access a service, make sure this isn't easily identifiable and don't disclose it to anyone

  5. If you make an on-line purchase, print out a copy of the transaction for your records. This will make it easier to check against your credit card statement



  1. Regularly check your credit card account balance. If you suspect there are fraudulent transactions on your account, call us immediately

  2. At work, keep your bag and other personal belongings locked in a cupboard or drawer  Only give your credit card details when making a purchase - do not provide them for any other reason

  3. Don't give your card number or PIN number over the telephone to 'cold' callers. Only make the telephone transaction when you have initiated the call and you are familiar with the company

  4. Never send your credit card number via e-mail. If you have access to a facsimile machine, send a fax order with your credit card number included. This method is more secure than e-mail

  5. When you're overseas, always keep an eye on your card. Don't let your card out of your sight, and never leave cards unattended in a hotel room, at the beach or in a parked car

  6. Keep your personal information, including mobile phone number, up-to-date so we can contact you if an unusual transaction is detected

  7. Fraud committed against banks and their customers is forbidden, and that fraudsters will certainly be referred to competent authorities

  8. To protect yourself against fraud, do not transfer or accept any amounts into your account from unidentified parties, such as parties that hire you as a medium for money transfers.

  9. To report fraud and other suspicious activity, Call us on Call us on +966 9 2000 6666 or +96611 431 7474 or visit any Bank AlJazira Branch


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  1. Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM

  2. Take a friend with you - especially at night

  3. Have your card out and ready to use

  4. Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount

  5. Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt

  6. If you see anyone or anything suspicious, cancel your transaction and leave immediately

  7. If anyone follows you after making a transaction, go to a crowded well-lit area and call the Police

  8. When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside

  9. When using a drive-up ATM, make sure all passenger car doors are locked and windows are up

  10. Do not leave your car unlocked or engine running when you get out to use an ATM

  11. While many ATM's are available 24 hours a day, some may be open only during local business hours. To be on the safe side, plan your withdrawals ahead of time

  12. Look out for unfamiliar fixtures on ATMs. These fixtures will not appear to be part of the normal ATM, or are attached to the slot where you insert your card. If you notice something suspicious don't use it and report it to the Bank immediately



  1. Change your password regularly (at least every three months) and take precautions to keep it safe

  2. Choose a password that is hard to guess or identify as relating to you

  3. Don’t use the same password you use for other purposes

  4. Don’t disclose your password to anyone. We will never ask you to divulge your password or other personal information

  5. In addition to being protected by using up-to-date antivirus software you should also regularly use software to remove Spyware from your computer, as these programs record information about your Internet use and transmit it without your permission

  6. Always log off Online Banking session properly when you've finished using it

  7. Beware of websites offering free software or applications - don't download software unless you are sure the site is genuine and the application is not harmful

  8. If you're unsure whether a website is genuine or reputable, look for actual phone numbers or physical addresses for the company on the site.

  9. Be careful about using other computers - only access Online Banking on computers you know have up-to-date security software

  10. Protect your home WiFi (wireless) network if you are using one

  11. Don’t use unsecured WiFi (wireless) networks either public or private

  12. To protect yourself against fraud, download reliable anti-virus software and update it regularly. Some viruses can steal your bank account access data without you being aware



  1. When you receive your card, you should immediately sign the signature panel on the back

  2. To protect yourself from fraud, never disclose the passwords related to your bank account or credit card or the ones you receive on your mobile. We never ask you for your passwords.

  3. Never let anyone else use your card

  4. Keep your card in a safe place - don't allow it to be bent or scratched and keep away from magnetic objects eg. purse clasps, work security passes

  5. Always destroy cards when they expire by cutting them in half through the magnetic strip

  6. Carefully discard receipts from card transactions and ATMs once you have checked these against your account statement. This will help prevent others acquiring information about you and your cards

  7. Make sure you get your card back everytime you use it

  8. To protect yourself against fraud, inform us on any transaction made to your account without your knowledge, such as cash withdrawals, deposits or addition of beneficiaries.